Before your first withdrawal, the licence asks us to confirm who you are, and the review takes 19 hours from a complete upload.
Within a minute you will know who runs the check, how long it takes and who to ask.
At the upload screen, most delays come from glare, cropped corners and details that do not match.
On the evening your withdrawal is paused, this list tells you exactly which page shows which detail.
Why was my ID refused? A card that expired last month proves nothing about today, so a checker cannot tie it to you and sends it back. Photograph the newest card in your wallet Re-check the expiry date before you upload
What went wrong with my photo? Text that runs off the edge or a glare across the face leaves the details unreadable, and an unclear file cannot be matched to you. Lay the document flat on a dark table Hold steady and wait for the focus
Edited files and rejected checks. Trimming a corner or smoothing a detail makes a genuine paper look altered, so the checker has no choice but to decline it. Upload the untouched original file Skip filters and skip cropping edges
A licence from the Anjouan Offshore Finance Authority, held under number ALSI-287583, obliges us to know that stakes are clean money. That duty is routine for every player who is asked, and it is never a hint that anything is wrong.
Depending on your case, the checker may ask for one or more of these:
Read this and you will know exactly which moments put your account in the review queue.
The moment your file sits on the phone and you hesitate before pressing send.
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